Service Terms & Policies

All sales are final. If you're unhappy with a service, email support@washhousesd.com and we'll review it case by case and credit your account where appropriate.

Wash House San Diego is not responsible for lost or damaged items. Please check all pockets before drop-off, and don't include valuables, dry-clean-only items or clothes that need ironing.

We are not responsible for items left behind in machines, carts, lockers or anywhere in our stores.

Memberships are billed on your sign-up date and renew automatically each cycle (monthly, or every 3 months for Sleep Easy) until you cancel. Included pounds reset each cycle and don't roll over. Laundry over your plan's limit is billed at your member rate. Cancel before your next renewal date to avoid the next charge; we don't offer partial refunds for unused time or pounds. Memberships are for one household and can't be transferred. Pickup and delivery perks apply within our service area. We may update plan prices with 30 days' notice. Manage or cancel your membership anytime in the ordering portal, or text 619-717-6322 for help.

Lockers are offered as a convenience. We are not responsible for items left in or taken from lockers. Please keep your pickup code private.

We collect your name, phone, email and address only to process orders, deliveries and payments, and to text you order updates. We don't sell your information. To stop promotional emails, use the unsubscribe link; to stop texts, reply STOP or email support@washhousesd.com.